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Ayuntamiento de Chinchón

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Ficha de la oferta

CUSTOMER SERVICE (Japonés/Koreano + Inglés bilingüe)

- Seguros / Previsión

Si hablas JKoreano o Japonés, e inglés bilingüe, y te gusta el trato con clientes, ¡este es tu puesto! Detalles del cliente Importante Empresa multinacional americana, del sector seguros sanitarios y con presencial en 30 países, necesita incrementar su departamento de atención al cliente. Descripción de la oferta Administration process

* Determining requirements; answering inquiries; resolving problems; fulfilling requests.
* Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
* Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
* Coordinate and ensure a correct administrative follow-up of the clients and contracts.
* Take full responsibility for the premium/eligibility administration
* Handle eligibility requests from Customer Services
* Keep records and filing up to date.
* Implement contracts in case of new clients
* Manage your work, taking into account the applicable procedures and agreements
* Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.
* Commit yourself to high-quality administration and fast transactions

Communication process

* Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.
* Respond to questions in a qualitative way.
* Manage all communications (letter, fax, e-mail) to clients and insurers.
* Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...)

Relations to other positions

* Assist the Account Manager in several tasks (e.g. preparation of presentations, preparation of analyses, statistics,...).
* Provide all necessary information to the involved parties: clients, insurers, the Vanbreda International Customer Services, Finance and Accounting, Marketing and Communication.
* Contribute to maintaining a co-operative and friendly working environment.
* Inform the Operations Manager on problems and inefficiencies. Perfil del candidato * Active language knowledge of minimum Corean or Japanese, and English: bilingual level in both.
* Experience in call center services.
* Experience in back office tasks. Oferta de empleo * Contrato: indefinido.
* Salario: 17000 bruto/año
* Horario: 7.00-15.00h
* Porcentaje sobre objetivos; seguro médico y transporte.

Agente
CUSTOMER SERVICE (Japonés/Koreano + Inglés bilingüe) (Seguros)
1 Vacante(s)

Todas - Madrid (Comunidad Autónoma Madrid)

Requisitos

Experiencia Laboral Al menos 0 año
Estudios mínimos Bachillerato
Requisitos mínimos *Active language knowledge of minimum Chinese or Japanese and English: bilingual level in both.
*Experience in call center services.
*Experience in back office tasks.
Coche propio

Contrato

Jornada Laboral Jornada Completa
Salario Entre 15.001 € y 18.000 € (€) Bruto/Anual

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